Support

Need help with the beta, found a bug, or want your account removed? Here is how to reach us and what to expect.

Contact us

The fastest ways to get in touch:

• Email: support@pibardos.llc — for account, beta-access, privacy and general questions.
• In game: the Feedback / Report a bug button at the top of the screen sends us your report in context.

We are a small team running this project in our spare time, so please allow a few days for a reply.

Request beta access

Helbreath Forever is in private beta and access is invite-based while we test. Android is the current beta platform; an iOS build is planned but not yet available.

To ask for an account, email support@pibardos.llc with the subject "Helbreath Forever beta access" and include:

• the platform you want to play on (for example, Android);
• a short note about how you'd like to help test, if you have one.

When we set you up, we will send you the server address and sign-in details. You will create a character in the game after signing in.

Reporting a bug

Bug reports help more than anything else. Useful reports include:

• what you were doing and what you expected to happen;
• what happened instead;
• your character name, the map or city, and the approximate time;
• a screenshot or short clip if you have one.

Send it in game with Feedback / Report a bug, or email support@pibardos.llc.

Delete your account

You can ask us to delete your Helbreath Forever account and its data at any time.

To make a request, email support@pibardos.llc from the email address on the account, or from any address, with:

• the subject "Delete my account";
• the email address and, if you have one, the character name on the account you want deleted.

We may ask you to confirm that you control the account before we act, to avoid deleting the wrong person's data.

What is deleted

• Your sign-in account and the email address and provider identifier attached to it.
• Your characters, their appearance, stats and inventory, and your saved game data.

What may be kept

• Short-lived security logs and records we must keep to comply with the law.
• De-identified or aggregated information that no longer identifies you.

We aim to complete verified deletion requests within 30 days. Deletion cannot be undone. For more detail, see the Privacy Policy.

Security

If you believe you have found a security issue, please email support@pibardos.llc with the subject "Security report" rather than posting it publicly. We appreciate responsible disclosure.

Before you write

Many questions are answered on the home page, including what the project is, which platforms are supported, and how progress and wipes work. See the FAQ and the Terms of Service.